Privacy Policy

Last updated: 24 January 2026

1. Introduction

Works by Harrop ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our website (harrop.works) or make a purchase.

2. Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR), the data controller is Works by Harrop. You can contact us at studio@harrop.works.

3. Information We Collect

We may collect the following types of personal data:

  • Contact information: Name, email address, postal address, telephone number
  • Payment information: Processed securely by our payment provider (we do not store card details)
  • Order information: Purchase history, shipping preferences
  • Technical data: IP address, browser type, pages visited (via analytics)

4. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders
  • Communicate with you about your purchases
  • Provide customer support
  • Improve our website and services
  • Comply with legal obligations

We will only send marketing communications if you have explicitly opted in.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: Processing necessary to fulfil your order
  • Legitimate interests: Improving our services, preventing fraud
  • Consent: Marketing communications (where you have opted in)
  • Legal obligation: Tax and accounting requirements

6. Third-Party Services

We use the following third-party services that may process your data:

  • Shipping carriers: Order delivery

Each of these services has their own privacy policy. We recommend reviewing them to understand how they handle your data.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Order data is retained for 7 years to comply with tax and accounting requirements.

8. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data (subject to legal obligations)
  • Restriction: Request limited processing of your data
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing based on legitimate interests

To exercise any of these rights, please contact us at studio@harrop.works.

9. Cookies

Our website uses cookies to enable essential functionality such as your wall selection and checkout process. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser.

10. Security

We take appropriate security measures to protect your personal data against unauthorised access, alteration, or destruction. Payment processing is handled using industry-standard encryption.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact & Complaints

If you have any questions or concerns about this policy, please contact us at studio@harrop.works.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.